Are the ratings for my station or the whole brand?
For the brand at that airport. They come from the customer review scores rentalcars.com shows for each desk there, weighted by review count.
For whom
For franchise and licence holders of big car hire brands. See your station's price and ratings against every local competitor, free.
Franchisees and licensees run a local station under a big brand. Head office often sets the rate structure, and the station lives with the reviews. Rate Pulse shows your brand's price and customer ratings at your airport against every local competitor, which is the evidence you need when you talk to head office.
Every brand, ranked by customers. Your rank, rating and review count, price vs market, and the sub-scores where you sit 0.3 or more above or below the airport average.
Benchmark your rates. Your brand's typical rate per car type against the market, the days you're above it, and who undercuts you.
Market rates by pick-up day for the local price pattern head office might not see.
Take Europcar's numbers at Madrid Barajas from the Rate Pulse sweep of 7 Nov 2026.
| Europcar | Airport average | |
|---|---|---|
| Rank | 11 of 13 | |
| Rating | 7.5 from 5,346 reviews | |
| Price vs market | +6% | |
| Value for money | 6.6 | 7.3 |
| Efficiency | 7.1 | 7.7 |
| Desk | In the terminal |
Picture yourself running that station. The price premium is small, 6%. But value for money is 0.7 under the airport average and efficiency 0.6 under. Customers are telling you the price feels high for what they get.
Now look at Budget, also in the terminal and priced in line with market. It rated 8.1, with pick-up speed and car condition both above average.
So the case to head office isn't "cut our rates". It's "our desk is slower than the terminal next door, and that's dragging value for money". Fix efficiency first, then revisit price. That argument comes with numbers attached.
Ratings are the booking site's, from its customer reviews. We don't check them. Read how we got the numbers.
For the brand at that airport. They come from the customer review scores rentalcars.com shows for each desk there, weighted by review count.
Yes, by opening each airport. Price vs market is worked out the same way everywhere, so the percentages compare.
Free. Open your city and leave your email to unlock the benchmark and every brand's ratings.