Help centre
Help centre
How to do things in DayRunner, one task per page.
Getting started with DayRunner
Create a workspace, work through the six-step checklist and plan your first day. Or send us your lists and we set it up for you.
How the plan is made
What happens when you press Plan the day: vehicles, drivers, pickups, work time and messages. Plus the rules you can change and how to lock a run.
Connect Rezdy
Save your Rezdy API key, register the webhook and pull tomorrow's bookings into DayRunner. Owners only.
Connect FareHarbor
Save your FareHarbor shortname, get your webhook URL and ask FareHarbor to register it. New and changed bookings then arrive on their own.
Connect Rental Car Manager (RCM)
For campervan and rental operators. Each RCM reservation becomes a handover or return on the Day page. We set RCM up with you.
Import bookings from a CSV, Excel file or itinerary
No connector? Drop in tomorrow's bookings as CSV or Excel, check every row before it goes in, or paste a multi-day itinerary.
Import vehicles, drivers and products (with templates)
Bring your fleet, drivers and tours in from a spreadsheet once. Download a template, map the columns and fix any rows flagged as problems.
Set up vehicles, drivers, licence classes and skills
What each column in Setup does: seats, licence class, vehicle features, max hours, skills, on-call casuals, availability and pickup stop order.
Work time rules (driver hours)
How DayRunner checks each plan against NZ work time rules: the 5.5-hour break, 13-hour day, 10-hour rest and 70-hour period.
Multi-day tours and charter mode
Run multi-day tours with day sheets for the guide, and use charter mode to request a coach and driver from a coach company.
Exceptions: Decide before the day
What each item on the Decide before the day list means, the usual fix, and how to close it off. Plus what the Allocation tags mean.
Guest messages and approvals
How DayRunner drafts each guest's pickup message, what the statuses mean, and how to approve, hold, edit, change a pickup time and send.
Supplier reconfirmations
Add your cafes, cruises and activities as suppliers. DayRunner drafts each day-before reconfirmation with the numbers and tracks who has confirmed.
Run sheets and driver briefs
What drivers see on the run sheet, how to draft and approve the evening-before driver briefs, day sheets for multi-day tours, and logging no-shows.
Report a problem: driver off sick or vehicle off the road
A driver rings in sick or a van breaks down. DayRunner shows what it touches and the best fixes in seconds, before anything changes.
Invite your team and set roles
Invite coordinators and drivers to DayRunner, what each role can do, and how to sign in with a password or a magic link.
Your data and privacy
What DayRunner holds, where it's stored, who can see it, how keys are kept, and how to get your data out or deleted.
Troubleshooting
Fixes for common problems with signing in, planning, messages, connectors and imports in DayRunner.
DayRunner FAQ
Quick answers on booking systems, approvals, messaging, setup, work time rules, drivers, multi-day tours, pricing and getting help.
Tomorrow, sorted by 5pm.
Show us tomorrow in your booking system. We'll show you the same day in DayRunner.