Help centre
Exceptions: Decide before the day
What each item on the Decide before the day list means, the usual fix, and how to close it off. Plus what the Allocation tags mean.
After you plan, Decide before the day lists what DayRunner couldn't solve, or what breaks a rule. Each item has a short explanation and options. Red items (DECIDE) hold that departure's guest messages until you sort them. Amber items (CHECK) are worth a look.
What you'll see, and what to do
| Exception | What it means | Usual fix |
|---|---|---|
| No vehicle for N pax | Every suitable vehicle is busy, out, or missing a feature the product needs | Hire a van, split into two runs, or move guests |
| No driver for a vehicle | Nobody free has the licence class, P endorsement and hours | Call a casual, swap from a later run, or set someone by hand |
| Over the 13h work day | The legal limit would be broken | Swap drivers, add a second driver for the return, or correct their hours already worked |
| Over their operator limit | Your own max hours, not the law | Accept it for today, swap, or raise their max hours in Setup |
| Passes 70h in the cumulative work period | Too many hours since their last 24-hour break | Give a rest day, swap, or record the 24-hour break |
| Short of 10h rest | Under 10 hours' rest since yesterday's finish | Swap, push the run later, or correct yesterday's finish |
| Unknown product | The booking's product name isn't in Setup | Add the product in Setup, or fix the name in your booking system. Default timings are used meanwhile. |
| Guest has no contact details | Usually an OTA booking with no phone or email | Pass the drafted hotel note on, or message through the OTA inbox |
| Vehicle is out of service | Its status is out in Setup | Hire a replacement, or set it back to ok when fixed |
| External alert entered | You typed an alert | Adjust times, brief drivers, or hold guest messages |
| Transport not confirmed, or no transport requested | Charter mode only | Request or confirm transport in the Transport panel |
Closing one off
Some options are buttons. They re-plan, open the allocation to change, or take you to the message. Others are things to do yourself, like ringing a casual. Once it's sorted, either:
- press Re-plan the day, which clears exceptions that no longer apply, or
- click Resolved to hide it. Re-planning keeps it resolved.
If the exception was holding guest messages, open Guest messages and click Release hold on each one.
Allocation tags
In the Allocation table: READY means fine, CHECK means read the note, DECIDE means it's on the decisions list, and LOCKED means you set it by hand.
Tomorrow, sorted by 5pm.
Show us tomorrow in your booking system. We'll show you the same day in DayRunner.