Glossary
Glossary
Plain-English definitions of the words NZ tour, shuttle and transfer operators use every day.
Allocation
Allocation is putting a vehicle and a driver on each departure for the day.
Certificate of fitness (CoF)
A certificate of fitness is the regular safety inspection passenger service and heavy vehicles need in NZ, in place of a WoF.
Chain of responsibility
Chain of responsibility means an employer or operator can be held liable when a driver breaks the work time rules.
Charter
A charter is hiring a whole vehicle and driver for a group, rather than selling individual seats.
Continuous rest (10 hours)
Continuous rest is the 10 hours off a NZ driver needs after a cumulative work day before the next one can start.
Cumulative work day
A cumulative work day is the work a driver does between 10-hour rests, capped at 13 hours of work time under NZ rules.
Cumulative work period
A cumulative work period is the work time between 24-hour breaks. NZ rules cap it at 70 hours.
Day-of operations
Day-of operations is the work between the booking and the trip: drivers, vehicles, pickups, guest messages and supplier checks.
Dead running
Dead running is driving a vehicle with no passengers, such as back to the depot or to the first pickup.
Departure
A departure is one run of a product at a set date and time, with its guests, vehicle and driver.
Driver brief
A driver brief is the evening-before message telling each driver their runs, vehicle and start time.
Driver-guide
A driver-guide is someone who both drives the vehicle and guides the tour.
Handover
A handover is the moment a rental vehicle or campervan is given to the customer, with the paperwork and walk-through.
Licence class
A licence class is the type of vehicle a NZ driver licence covers, from class 1 (car) to class 6 (motorcycle).
Logbook
A logbook is the NZTA-approved record of a driver's work and rest times, kept by most drivers under the work time rules.
Manifest
A manifest is the list of guests booked on a departure, with pax, pickup points and notes.
No-show
A no-show is a booked guest who doesn't turn up for pickup or departure.
OTA (online travel agent)
An OTA is an online travel agent, such as Viator or Expedia, that sells your tours for a commission.
On-call casual
An on-call casual is a driver who isn't rostered but can be called in to cover, for example when a driver is off sick.
P endorsement
A P endorsement is the passenger endorsement on a NZ driver licence, needed to carry paying passengers.
Pax
Pax is the number of passengers or guests on a booking or departure.
Pickup lead time
Pickup lead time is how long before departure the first pickup happens.
Pickup message
A pickup message tells a guest when and where they'll be collected, usually sent the day before.
Pickup run
A pickup run is the order and times a vehicle collects guests from hotels and pickup points before the tour starts.
Prep time
Prep time is the vehicle check before the first pickup and the tidy-up after the last drop-off.
Rest break
A rest break is at least 30 minutes off work, not in a moving work vehicle. NZ drivers need one after 5.5 hours of work time.
Rooming list
A rooming list is the list of who's sleeping in which room for each night of a multi-day tour.
Run sheet
A run sheet is a driver's plan for the day: departures, vehicle, pickups in order and guest notes.
Small passenger service
A small passenger service carries paying passengers in a vehicle that seats 12 or fewer, including the driver.
Stop order
Stop order is the fixed order your hotels and pickup points are collected in, set to avoid doubling back.
Supplier reconfirmation
A supplier reconfirmation is the day-before check of numbers with a lunch stop, cruise or activity on the run.
Transport service licence
A transport service licence is the NZTA licence an operator needs to run a passenger service, such as tours or shuttles.
Work time
Work time is all the time a driver spends working, driving or not. Guiding, cleaning and admin count under NZ rules.
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