When the day changes, see what breaks and the best fixes in seconds

Plans change. A driver rings in crook, a van won't start, a family doesn't show, four walk-ins turn up, or a flight lands late. In DayRunner you tap Report a problem on the Day page and pick what's gone wrong. In seconds you see what it breaks and the best ways to fix it.

Five kinds of problem

• Driver off sick. Pick the driver. See Driver off sick.
• Vehicle off the road. Pick the vehicle. It finds another one with the seats and features the run needs.
• Guest no-show or late cancellation. Tick the bookings. It shows the seats freed and whether the run now fits on one vehicle.
• Extra guests. Walk-ins, or more guests than seats. It offers a bigger vehicle, a second vehicle and driver, or moving a party to another departure.
• Late arrival. A flight or ferry running late. Type how many minutes. It offers picking them up last, holding the run, a separate pickup or a later departure.

Up to three fixes, ranked

Each fix leads with what it means for your day, like "Covers the 06:45 Milford, no new problems, guest messages unchanged". Fixes that leave other runs short rank lower and say so. Fixes that need someone to agree, like a guest moving departure, ask you to check first.

Every fix goes through the same checks as the plan: seats, licence class, vehicle needs and NZ work time.

Apply in one tap

Apply makes the change, locks the runs and re-plans the day. Guest messages that change come back as drafts. You approve them as usual.

Questions